F. A. Q. - Frequently Asked Questions


Product TerraCam USB
Dated 28.06.2002
Version 1.00
Questions and answers 11

Please make sure you are using the actual drivers. These can be found on our website or on our ftp server. 

Internet TerraTec Electronic GmbH
http://www.terratec.com Herrenpfad 38
ftp://ftp.terratec.de D-41334 Nettetal

Question overview ...

Question 1:
When I start an application which has sound output and I am already using my TerraCam USB, I get an error message: The GSM Audio-Codec is not supported. 

Question 2:
When I install the software I get this error message: "An error occured during the move data process: -115, Component: DLL, File Group: DLL, File: c:\windows\twain_32.dll".

Question 3:
The control lamp of the TerraCam USB turns off when the PC boots.

Question 4:
What is the password for the "LiveMonitor" Software?

Question 5:
I have problems with NetMeeting.

Question 6:
Why are there no NT drivers?

Question 7:
VideoLiveMail doesnt accept the serial number. Why not?

Question 8:
When I start WDM capture application listed in the program folder there is no image displayed. What can I do? 

Question 9:
After a time the camera stops delivering the image it should. What is wrong?

Question 10:
I cannot adjust the focus correctly. What is wrong?

Question 11:
My operating system doesnt accept the drivers from the CD. What can I do?


Question 1:

When I start an application which has sound output and I am already using my TerraCam USB, I get an error message: The GSM Audio-Codec is not supported. 

Answer 1:

          1. Click on START

          2. Open the Windows control panel.

          3. Dubble click on SOFTWARE.

          4. Select WINDOWS SETUP.

          5. Dubble click on  MULTIMEDIA.

          6. Activate with a check the AUDIOCOMPRESSION ( you can do the same for the VIDEOCOMPRESSION).


y


Question 2:

When I install the software I get this error message: "An error occured during the move data process: -115, Component: DLL, File Group: DLL, File: c:\windows\twain_32.dll".

Answer 2:


y


Question 3:

The control lamp of the TerraCam USB turns off when the PC boots.

Answer 3:


y


Question 4:

What is the password for the "LiveMonitor" Software?

Answer 4:


y


Question 5:

I have problems with NetMeeting.

Answer 5:


y


Question 6:

Why are there no NT drivers?

Answer 6:


y


Question 7:

VideoLiveMail doesnt accept the serial number. Why not?

Answer 7:


y


Question 8:

When I start WDM capture application listed in the program folder there is no image displayed. What can I do? 

Answer 8:


y


Question 9:

After a time the camera stops delivering the image it should. What is wrong?

Answer 9:


y


Question 10:

I cannot adjust the focus correctly. What is wrong?

Answer 10:


y


Question 11:

My operating system doesnt accept the drivers from the CD. What can I do?

Answer 11:


y


 

 

 

 

 

 

TerraTec Electronic GmbH
Herrenpfad 38
D-41334 Nettetal

tel: +49-2157-81790
fax: +49-2157-817922
hotline: +49-2157-817914

ftp://ftp.terratec.de

http://www.terratec.com