F. A. Q. - Frequently Asked Questions

Please ensure that you are using the latest driver/software versions. You can obtain the latest from our FTP-Server or from our webpage.

An Overview of the Questions

Question 1:
Is there a Mystify Claw for the right hand?

Question 2:
Does the Mystify Claw replace my keyboard?

Question 3:
The Mystify Claw doesn't work in MS-DOS mode (“real mode”)

Question 4:
The profiles supplied with the Mystify Claw software don't work in my game.

Question 5:
Commands from the Mystify Claw are delayed.

Question 6:
My programmed mouse click doesn't work.

Question 7:
Mystify Claw Panel is not uninstalled from the Control Panel when the software is uninstalled.

Question 8:
Why is the Mystify Claw not supported under Windows 95?

Question 9:
Will there be a Macintosh version of the Mystify Claw Software?

Question 10:
Can I use the Mystify Claw under MacOS or Linux?

Question 11:
Will I loose my Mystify Claw game profiles when I install any available software updates?

Question 12:
How long will it take to get used to the Mystify Claw?

Question 13:
My Mystify Claw is not working in the game.

Question 14:
I need more commands than the Mystify Claw can handle.

Question 1:
Is there a Mystify Claw for the right hand?

Answer 1:
A Mystify Claw for the right hand is not available at this time.

y

Answer 2:
No. You still need a keyboard connected to the PC.

y

Question 3:
The Mystify Claw doesn't work in MS-DOS mode (“real mode”)

Answer 3:
The Mystify Claw will not work in MS-DOS mode (“real mode”).

y

Question 4:
The profiles supplied with the Mystify Claw software don't work in my game.

Answer 4:
The profiles supplied with the Mystify Claw software were designed to use the default keyboard shortcuts within each game nominated. Please ensure the game’s controls are set to default before attempting to use a profile. Some games have a default set-up that does not allocate keyboard/mouse buttons to all the in-game actions. Simply program these by setting the game action to the Mystify Claws nominated button. If you have modified the keyboard shortcuts in your game, edit the commands and settings in your Mystify Claw profiles to match the commands and settings in your game.

y

Question 5:
Commands from the Mystify Claw are delayed.

Answer 5:
There are a number of causes for delayed game response. The cause may be related to your programmed commands, your computer's hardware specifications, or other applications that you may have running at the same time as your game. Consider the following list of possible causes.
Your game is busy executing commands. Depending on the game, you may not be able to execute more than one command at a time. For example, if you press a button that is programmed to execute a complex command that takes 20 seconds to complete, then the next command cannot be executed until 20 seconds has passed. Consider this when you are programming your commands.
Your computer does not meet the minimum system requirements (See the side panel on the Box). If your computer does not meet the minimum system requirements, it may not be able to execute programmed commands or support all the features of the Mystify Claw. Compare the minimum system requirements for the Mystify Claw to your computer to determine if your system will support the Mystify Claw.
Your programmed command executes too quickly, causing your computer to hang or crash. When you program complex commands to the Mystify Claw's buttons, it is possible that the computer needs time to execute parts of the command before executing the rest of the command. To avoid this problem, insert a time delay into your commands.
Your programmed command executes but does not complete. This could be caused by a command executing too quickly or by the wrong keyboard command being executed. Check that your programmed commands use the same keyboard commands that are configured in your game software. If the commands are all correct, try adding some time delays via the Advanced Key Sequence window.

y

Question 6:
My programmed mouse click doesn't work.

Answer 6:
If you have included a mouse click in one of your programmed commands, then you must place the mouse cursor in the correct position at the time the command executes. For example, you might create a command that jumps to your home base, calls for some villages to be created, then calls for a right mouse click to set a gather point on the map. This command will execute regardless of the location of the cursor. If your mouse cursor is not where you want the gather point to be, then the command may seem to fail. Make sure the cursor is where you want it when you program the command.

y

Question 7:
Mystify Claw Panel is not uninstalled from the Control Panel when the software is uninstalled.

Answer 7:
Prior to the Mystify Claw un-installation process ensure that the Control Panel window is closed. Reinstall and remove the Mystify Claw software with the Control Panel closed to remove the Mystify Claw Panel.

y

Question 8:
Why is the Mystify Claw not supported under Windows 95?

Answer 8:
Windows 98 was the first OS from Microsoft to officially support USB, so that is the Mystify Claws minimum requirement. If you have a Windows 95 computer with working USB, the Mystify Claw may work but we do not support software enquiries for this operating system.

y

Question 9:
Will there be a Macintosh version of the Mystify Claw Software?

Answer 9:
We are planning on a Macintosh release, but we don't have a date of release at this time. In the mean time, you can use unofficial 3rd party utilities to support the Mystify Claw - see below for instructions..

y

Question 10:
Can I use the Mystify Claw under MacOS or Linux?

Answer 10:
The Mystify Claw is not directly supported under operating systems other than Windows, but third party utilities can be used to support the device.

y

Question 11:
Will I loose my Mystify Claw game profiles when I install any available software updates?

Answer 11:
No.

y

Question 12:
How long will it take to get used to the Mystify Claw?

Answer 12:
It takes a few days to get used to the Mystify Claw. At first you may feel the keyboard was easier as you have adapted to using a peripheral designed for typing. The better the player, the longer it can take for your reflexes to adapt to the Mystify Claw. Once they do, you will never go back.

y

Question 13:
My Mystify Claw is not working in the game.

Answer 13:
This will be caused by the profile not being properly attached to the game. Three easy ways to identify the game or application executable files (.exe) are:
1. Alt-Tab from the game back to windows and use the “Select a Running Application” feature in the Attach Profile dialog box. This way never fails but the Alt-Tab action can crash your computer as some games don't like this.
2. Use the game or applications desktop shortcut. Simply right click on them, select properties and copy the “Start In:” path to the Attach path in your Mystify Claw software. Ensure that there are no inverted commas (“ ”) or other symbols at the start and end of the path name. The path should look similar to C:\Program Files\….. This almost always works but some games launch another .exe file when they start. if so try 1).
3. Search using Windows Explorer in the games installed location for the .exe file. Trial and error with the executable files will find you the correct one.

y

Question 14:
I need more commands than the Mystify Claw can handle.

Answer 14:
Our first recommendation is to use the cycling macro feature in the Advanced Programming Mode. By using this function, one press of a button can bring up a “compass” another “turn on headlights” etc. Otherwise its best to put a few commands on the num-pad near your right hand. This way you can lift off the mouse momentarily and press a button if need be.
Your Mystify Claw already has an expansion port fitted on the printed circuit board as standard and we are working on an optional 10-button pad. If you registered your Mystify Claw on line you will be notified when it is available for purchase.

y

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